Our Emergency Services

Through Remote Access IT Solutions we offer instant on-demand remote computer repair services 24 hours a day 7 days a week, 365 days per year through a secure internet connection. All of our services are guaranteed and there is no charge if we cannot provide 100% customer satisfaction. We are the IT professional that never sleeps.

Our customers can access our services by logging onto our website or calling 1-877-778-0036. Either way you will be connected to a certified solutions specialist who will walk you through the connection process. After a few clicks of your mouse our certified solutions specialist will safely and securely take control of your computer and diagnose and correct your computer, smart phone or peripheral’s problems.

Remote Access IT Solutions clients pay just $29.95* for up to 30 minutes of on-line support. Additional time is billed at $15 per 15 minute increment. Subscription services are also available from just $9.95 per month. Ask your technician for more information about our subscription plan.

Why Choose Remote Access IT Solutions?

• All techs are Microsoft certified.
• We provide instant response.
• We are available 24/7/365.
• We will prevent future computer problems through our preventative maintenance and data backup programs.
• Our work is guaranteed.
• We do it for less.
• Remote Access IT Solutions is designed to meet the computing needs of small to mid-sized business. The idea is simple, when you have a problem with your computer, instead of calling someone and waiting hours, days or weeks for help you can get instant attention through Remote Access IT Solutions.

What about security?

Our certified solutions specialists connect you to our support platform with a 2048-bit premium RSA SSL Certificate; the safest available. Your are authenticated into the session through the small applet that is downloaded to your computer. Nothing remains on your computer after the session and you can stop the session at any time.

Data traveling between the customer and the technician is encrypted end to end, and only the respective parties have access to the information contained within each message stream. Here’s the techno jargon:

• The encryption keys are exchanged using RSA private key pairs
• AES is used as the encryption and decryption algorithm
• The encryption is 256-bits long
• SHA-1 is used as the basis of the message authentication codes (MAC’s). The MAC value protects both a message’s integrity as well as its authenticity, by allowing the communicating parties to detect any changes in the message.
• Cipher-Block-Chaining (CBC) mode ensures that each cipher text block is dependent on the plaintext blocks up to that point.

If you have any questions feel free to speak with one of our technicians any time by dialing 1-877-778-0036.

*Subscription clients pay just $29.95 for their first 30 minutes.